L’OCCITANE Group IT Reduces Rework, Tracks Impacts, and Saves $250,000 a Year with Workfront.
The retail industry is in the midst of transformation yet brands leveraging technology to evolve the customer experience and modernise back-office operations are thriving. L’OCCITANE is one of those brands. Because L’OCCITANE Group’s distributed IT team was receiving many more requests than it could support and lacked a way to select and prioritise them, the company implemented Workfront. Today, L’OCCITANE Group IT uses the work management solution to centralise project management across global teams, increasing project visibility and reducing costs.
At a glance
Challenges:
Lack of formal processes led to duplicate projects.
Different processes hindered collaboration.
Informal communications required more meeting time.
Benefits:
Saved USD $250,000 per year.
Improving impacts assessment.
Enabled IT to be a better partner to the business.
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